About Us & Our Services
Sertus Partners is a New York State certified minority and women-owned business enterprise (MWBE). Our team is made up of independent experts in data strategy, CRM, Salesforce, and technology management who have dedicated themselves to working in the non-profit sector. Our clients’ success motivates us - we know when you succeed and deliver on your mission, there is a positive effect on society as a whole.
We specialize in helping organizations through the process of:
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identifying the measures and metrics that matter to them,
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building the collection, monitoring, and reporting of those data points into their business processes, and
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baking those business processes into a CRM or other data tracking tools/systems.
Ultimately, we give you the power to dictate what and how you report to donors, funders, and your board.
We take a holistic, analytical approach to technology design; the outcome of this approach is a scalable CRM platform built on a well-designed data model and clear business processes that support your organization’s programmatic and operational growth.
Ditch your Excel Spreadsheets
If your organization is running on excel/google sheets, then this service guides you through the first steps to becoming a more data-driven organization. Through a series of workshops over 6-8 weeks, we will help you translate your excel spreadsheets and anecdotal impact stories into measurable, trackable, and reportable data.
Assess, Revamp & Build Out a CRM
We assess, implement or update a CRM product/system for your organization. We can help you select a tool, implement the tool, and train your team to ensure you see immediate ROI on the tool.
Squeeze all the value out of your Salesforce platform
We provide ongoing maintenance and support for your Salesforce platform. We can provide and update reports, ensure your data is clean and current, update page layouts and fields, and anything else you need to ensure your Salesforce platform stays relevant, reliable, responsive and useful to your organization.
Hire a Strategic Technology & Data Advisor
We serve as your initial CIO and/or CTO. This service is specifically designed for growing organizations that need technical expertise and capacity but are not ready to hire a full-time, in-house technology team.
What Our Clients Say
Sertus showed such commitment to getting to know our organization, our staff, and building Salesforce in a manner that was in line with our organizational culture. Always contextualizing Salesforce as a way to make our jobs easier to minimize the intimidation of using Salesforce more within the organization. We are so grateful for them.
- Lisette Nieves, Deputy Director of Programs, CCFY (cc-fy.org)
M/WBE Certified
This accreditation validates that a business is at least 51 percent owned, controlled, operated, and managed by a woman or women, or member of the BIPOC community.
Our Mission
Our mission is to support non-profits in building fast, reliable, technology-driven solutions to get the information they want, when and how they want it. We figure out the metrics that matter to increase and demonstrate the non-profits' impact.
Nandini Narula
Principal
Nandini is a social entrepreneur at the core, passionate about tackling complex, social, grassroots problems through an analytical framework. She is dedicated to working with non-profits and social enterprises and has spent her 20+ year career working with incredible organizations doing meaningful work. She is also a tactical project delivery expert with a strong track record in leading projects and teams to success.
Nandini's focus is on leading implementations of CRMs, content management systems, and data analytics and business intelligence platforms. Prior to starting Sertus, she was the cofounder and CTO of GreenMango, a company based in India that provided an online platform for low-income entrepreneurs to market their businesses and sell their services. Nandini started her career as a business and technology consultant for Fortune 500 clients, successfully managing large-scale international technical implementation projects with virtual teams located across the globe.
Nandini is an Echoing Green Fellow and a Cartier Women's Initiative Laureate. She holds a BS in Computer Science from the University of Michigan and an MSc in Economic Development from the London School of Economics and Political Science.
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